The overwhelming majority of orders on Muhammad Fashion are processed through Cash on Delivery (COD). This means you carry zero upfront financial exposure—you only hand over payment upon physically receiving your parcel.
Qualifying Scenarios for a Refund
In instances where an advance electronic payment was made (via bKash or Nagad), you are eligible for an immediate full refund under any of the following circumstances:
- Inventory Depletion: An ordered item becomes unexpectedly unavailable prior to dispatch.
- Pre-Dispatch Cancellation: You request an order cancellation before your parcel is handed over to our courier partner.
- Approved Return Reimbursement: A returned item with manufacturing defects where an alternate replacement is declined by the customer.
- Duplicate / Overpayment: Any technical error resulting in an accidental double-charge or excess amount transferred.
Refund Processing Timeline
Provide your Order ID and preferred bKash, Nagad, or Bank account number to our support agent.
Our accounts department verifies the transaction record and return logistics within 12 business hours.
Upon approval, funds are wired directly into your account with an SMS transaction confirmation.
Approved Refund Disbursal Methods
Refunds are disbursed through the following accredited digital channels:
- bKash Personal Account: Instant Send Money or Cash-in transfer directly to your provided personal bKash number.
- Nagad Personal Account: Direct transfer to your personal Nagad wallet.
- Domestic Bank Transfer: Direct electronic bank transfer via BEFTN or NPSB networks across all scheduled banks in Bangladesh.
When a refund is approved due to product defects or store cancellation, 100% of the purchase amount is reimbursed without administrative fees or deduction penalties.
Need Assistance with a Refund?
If you have an ongoing refund inquiry, our finance desk is readily available to assist: